Important information for FTI GROUP guests: FTI cancels all trips with immediate effect until end of April 2020

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FTI GROUP by your side News Ticker

Dear guests,

despite the cancellation of all trips until the end of April, more than 12,000 employees of the FTI GROUP in Germany and worldwide are still working for you. On this live ticker we will provide you with continuous updates and current information on how we are operating in these challenging times. You will get an exclusive look behind the scenes and learn what we are doing every day in our headquarter in Munich as well as all over the world to master the current challenges together. We will also show you how we are preparing for the time after Corona so that we can present ourselves to you as a reliable travel partner and offer you wonderful holiday experiences again as soon as possible.

We are by your side.

The management and employees of the FTI GROUP

  • The FTI GROUP cancels all trips until 30 April 2020 for its source markets Germany, Austria, Switzerland and the Netherlands.
  • Short-term offers are currently not available. Long-term holiday bookings to all destinations are still possible.
  • FTI takes care of the return of all its customers. Guests in the destinations are asked to keep in touch with their local Tour Guide & Rep.
  • Free rebooking option for FTI Touristik trips: Bookings with departure between 1 April and 30 June 2020 can be rebooked free of charge to a later date (latest return journey 30 April 2020). The rebooking must be made by 30 June 2020, but at the latest ten days before departure.

+++ 5 p.m. - Greece fans pay attention. Destination expert from FTI gives valuable advice +++

Our Greece expert Kyriakos Vardakos has a tip for all lovers of the Greek islands who are worried whether they can still visit their favourite destination this year: "The island of Rhodes, for example, is still a pleasant bathing destination even in October. During the summer, the water temperature heats up to over 20 degrees and reaches its peak in early autumn. The many sunny days also ensure mild to summery air temperatures. But not only bathing vacationers get their money's worth. Rhodes also scores with its varied nature and exciting culture. A visit to the historical ruins of the Acropolis near Lindos is a must for holidaymakers interested in architecture and history. So it is worthwhile to plan your holiday in Greece for the autumn". Kyriakos Vardakos, Senior Commercial Manager Greece. FTI GROUP (9.4.2020)

+++ 12:00 p.m. - #PostponeDontCancel +++

Under the motto "Those who love travel are postponing", the tourism industry is currently campaigning not to cancel planned holidays but to postpone them to a later date. We want to give the solidarity campaign initiated by the DRV and DTV our face and make it more personal. To this end, our colleagues from various departments have taken a photo of themselves and provided it with a personal message.
And here is our first result. FTI GROUP (9.4.2020)

+++ 10:00 a.m. - DRV president Norbert Fiebig in an interview with sonnenklar.TV - Part 2 +++

DRV President Norbert Fiebig was recently a guest at the sonnenklar.TV studio via video link. In the second part of the interview he talks to TVG Managing Director Birgit Aust about the role of tourism in politics, the importance of holiday vouchers and how important it is for the industry that consumers also show solidarity. sonnenklar.TV (9.4.2020)

+++ 5:00 p.m. - Colleagues of the FTI GROUP stick together in these difficult times and support each other +++

Göran Giegler, Managing Director in our Service Center, explains: "With over 272,000 telephone calls and 200,000 e-mails in recent weeks, the volume of customer enquiries is currently extremely high. In order to support us in dealing with the many enquiries and individual concerns, colleagues from various departments of the FTI GROUP have offered their help. In the past weeks we have carefully trained them for the most diverse customer questions and can process our guests inquiries more quickly and professionally" erf24 (8.4.2020)

+++ 2:00 p.m. - DRV president Norbert Fiebig in an interview with sonnenklar.TV - part 1 +++

The travel industry is facing major challenges following the worldwide travel warning of 17 March. In an interview with sonnenklar.TV, DRV President Norbert Fiebig explains how the German Travel Association is reacting to this and how it intends to get the tourism infrastructure through the crisis. The head of the TVG travel agencies, Birgit Aust, also has her say. Both of them also address holiday guests about what they can do if they have already booked a trip. sonnenklar.TV (8.4.2020)

+++ 10:00 a.m. - Good news for people seeking relaxation who are not only dreaming but also want to book their next holiday +++

For the 2020/21 winter season, FTI has made the majority of destinations on short- and medium-haul routes bookable for departures by 30 April 2021. Coveted sunny destinations and popular hideaways are now available. In the package tour segment, these include Egypt, Turkey, the Orient with the United Arab Emirates, Spain, Portugal and the Caribbean. "Early birds have the advantage that they can choose without restriction between all offers and room categories. This allows them to secure rooms in the desired category at their favourite hotel in the desired destination," says Richard Brodrecht, Chief Commercial Officer at FTI. FTI GROUP (8.4.2020)

+++ 4:50 p.m. - A look behind the scenes of the FTI GROUP customer service +++

"What about my booking? Does the trip take place? I would like to cancel my trip. Is it free of charge?"
We have compiled the most frequently asked questions of our customers. Mario Leinhos, Managing Director of our service centres, answers them and gives insights into what has been going on there so far. erf24 (7.4.2020)

+++ 1:00 p.m. - Innovative and exclusive: Hotel opening live at sonnenklar.TV +++

Creative ideas are in demand more than ever. That's why the Mintrops Concierge Hotel in Essen has limited its opening ceremony, which was initially planned with numerous guests, to a minimum number of participants and has unceremoniously moved it to television. sonnenklar.TV viewers can watch Ulli Potofski live "On the road in someone else's bed" from 3 p.m. today and take a closer look at the accommodation with the holiday reporter. Thanks to digital check-in and -out, its own kitchens and state-of-the-art technical equipment, the hotel with 52 apartments is geared towards a stay without contacts and currently offers at least business travellers a perfect overnight accommodation option. sonnenklar.TV (7.4.2020)

+++ 4:00 p.m. - A big thank you to all employees worldwide +++

"Now that our major retrieval campaign has been successfully completed, I would like to thank, on behalf of the management of the FTI GROUP, all employees worldwide who have worked with great commitment and passion to ensure that our guests have now arrived safely at home. Thanks to your support, we have been able to return over 65,000 holidaymakers to their home countries within two weeks". Dietmar Gunz, FTI GROUP founder and Managing Director. FTI GROUP (6.4.2020)

+++ 11:00 a.m. Pictures of the repatriation operations in the Orient +++

The FTI GROUP has made unscheduled flights for over 500 of its guests from the Orient. One of the planes took off from Ras al Khaimah to fly them to Frankfurt. Impressions of the atmosphere at the airport can be found here. FTI GROUP (6.4.2020)

 

+++ 3:00 p.m. - sonnenklar.TV with more theme specials in its program +++

Despite the Corona crisis, sonnenklar.TV's managing director Andreas Lambeck remains positive: "We are now increasingly showing longer themed programmes as well as travel documentaries that are informative and invite viewers to dream in these difficult times. Next Tuesday, 7 April, the holiday experts Mary Amiri and Goofy Förster will devote themselves to Oman in a special at 11:15 a.m., and at 3 p.m. Mark Rasch will present the versatility of Egypt. sonnenklar.TV (5.4.2020)

+++ 10:30 a.m. - Ulli Potofski postpones holiday +++

The sports presenter and moderator had actually planned a holiday in Montenegro with his family. But he also says: Those who love travelling, push and they enjoy their anticipation until then and comment on life at home. FTI GROUP  (5.4.2020)

+++ 3:50 p.m. - After the home office the cedar forests of Cyprus are already waiting +++

The FTI Cyprus product team is already busy planning the winter season 2020/21 for its guests and has a tip for everyone who is looking for exercise in nature after the home office phase: "Thanks to its mild climate, varied topography and unique flora, Cyprus is perfect for hiking enthusiasts all year round. Highlights include the cedar forests of the up to 2,000-metre-high Troodos Mountains and the rare wildflowers of the Akamas Peninsula. A particularly impressive contrast is provided by the Cap Greco in the southeast with its impressive rock formations. It is an ideal destination for active holidaymakers who look forward to sporting activities and fresh air after having restricted access and a home office". FTI Product Management Cyprus (4.4.2020)

+++ 11:00 a.m. - sonnenklar.TV inspires for the next holidays +++

"To travel is to live," said Hans Christian Andersen. Our holiday channel takes this to heart and inspires dreams even in difficult times like these. With entertaining themed programmes, travel documentaries and dreamlike images, sonnenklar.TV takes viewers on a journey to the most beautiful destinations on our planet and creates inspiration for their next holiday. sonnenklar.TV (4.4.2020)

 

+++ 5:30 p.m. Gerhard Draxler, crisis manager of the FTI GROUP, appeals to customers to leave their contact details when booking +++

In the latest video Gerhard Draxler explains how important mobile phone number and e-mail address can be in case of a crisis. FTI GROUP crisis management (3.4.2020)

+++ 3:30 p.m. FTI strengthens self drive segment +++

Even before the crisis, FTI had already expanded its range of services in the area of self-drive and, due to the current situation, continues to adhere to its expansion strategy. Martin Katz, Group Head of Destination Self Drive & City Breaks at FTI: "We expect that especially tourism in Germany and self drive holidays to neighbouring countries will be in high demand again after the Corona crisis. We are  therefore intensively preparing ourselves by maintaining close contact with our contractual partners in all regions, so that we can then be present with an extensive portfolio of offers. This presence also includes our new focus for holidays in Germany on the travel channel sonnenklar.TV. The TV channel provides guests and viewers with special programmes and a significantly expanded range of offers in its programme". FTI Product Management Self Drive & City Breaks (3.4.2020)

+++ 12:30 p.m. - FTI GROUP sets the course for the future with a large financing package for the next twelve months +++

After the successful completion of an unprecedented repatriation operation, the FTI GROUP is now looking ahead. Dietmar Gunz, FTI Group Managing Director, explains: "In parallel to our internal measures in all divisions, we are now prepared for the challenges with a sustainable and long-term financing package, mainly thanks to the financial support of a federal and state guarantee and the accompanying bank UniCredit.
Ralph Schiller, FTI Group Managing Director, adds: "On behalf of the entire management and all our employees, we would like to thank you for the trust you have placed in our company. However, the situation in tourism remains challenging and we remain dependent on the daily decisions outside our sphere of influence. However, we will now focus all our energies on staying fit and providing our customers and agency partners with a large and varied holiday selection full of attractive offers for the period after the end of April". FTI GROUP Management (3.4.2020)

+++ 4:45 p.m. - Egypt product team at FTI working at full speed +++

Sebastian Wagner, Senior Commercial Manager Egypt at FTI, explains: "At the moment we are working flat out to make trips completely bookable for the winter season 2020/21 and the summer season 2021. We want to offer our guests - for their long-term planning - the widest possible choice already now. In addition, we had one of the largest return trips on the Red Sea, with 22,000 guests. We are currently working on this, are pleased about the many thank-you letters from holidaymakers and are taking care of the new bookings, which are already being received for November and December." FTI Product Management Egypt (2.4.2020)

+++ 2:20 p.m. - Good news for people who want to plan their holidays far away +++

For the winter season 2020/21, FTI has activated the majority of long-haul destinations for departures by 31st of March 2021: These include USA, Canada and the Bahamas, Mauritius, Seychelles, Thailand, Vietnam, Kenya, Costa Rica, Panama and Brazil, to name a few destinations. And also the rental car fleet of driveFTI is already almost completely bookable. FTI GROUP (2.4.2020)

+++ 11:15 a.m. - Producer of "Wettern dass....?" replans Easter holidays +++

Only last year Holm Dressler staged the return of the former "Traumschiff" doctor Horst Naumann to the MS Berlin. He liked his stay on board so much that he decided to go on a small Mediterranean cruise with his wife at Easter. Corona crossed their plans, but: If you love to travel, postpone. Now the Dresslers are looking forward to make up for the cruise in autumn. #verschiebdeineReise FTI Cruises (2.4.2020) 

+++ 4:30 p.m. - MP Hotels reports: Guests on Fuerteventura happy with their emergency accommodation +++

More than just an emergency accommodation: Guests from Belgium who were stranded on Lanzarote were accommodated by their embassy in the MP Hotel Caleta Dorada on the neighbouring island of Fuerteventura, which they reached by boat transfer. From Fuerteventura they could finally start their flight home. They were so enthusiastic about their stay in their "emergency accommodation" that they want to come back soon for their holidays. MP Hotels (1.4.2020)

+++ 12:15 noon - We can only dream about travelling at the moment +++

Currently we all staying at home, but our social media team provides you for example on Instagram daily with wonderful photos from different countries around the world as well as your favorite vacation pictures. A lot of inspiration for your next holiday. FTI Social Media Team (1.4.2020)

+++ 10:30 a.m. - Harry Wijnvoord postpones trip to holiday paradise Taba Heights +++

If you love to travel, postpone: Under this motto, cult presenter Harry Wijnvoord and partner Iris Dahlke still keep their plans for their next holiday trip. Having only recently moved together in one apartment, the celebrity couple in love is still looking forward to their flight to the Egyptian holiday destination Taba Heights. #VerschiebDeineReise  FTI GROUP (1.4.2020)

+++ 5.45 p.m. – Breaking news on sonnenklar.TV +++

Gerhard Draxler, Crisis Manager of the FTI GROUP, describes the current situation and ventures a look into the future, as bookings are currently being made. sonnenklar.TV (31.3.2020)

+++ 4:30 p.m. – Positive perspective for Salalah, South Oman +++

In a few weeks the season 2019/20 in Salalah will come to a regular ending. The new season will then start again in autumn. For the winter season 2020/21 the FTI GROUP has already made more than 40 hotels bookable. Furthermore, to ensure that nothing stands in the way of the next holiday, the Sultanate has taken far-reaching measures against Corona. Waleed Gouda from Meeting Point Oman says: "Air traffic has currently been suspended, shops and malls have closed, restaurants are only allowed to deliver. Everyone in the country is strictly adhering to the regulations so that the numbers will remain as low as they have been and hopefully fall rapidly. We are optimistic and look forward to the new winter season 2020/21." Meeting Point Oman (31.03.2020)

+++ 3:40 p.m. – Gerhard Draxler answered questions on sonnenklar.TV +++

The crisis manager of the FTI GROUP was once again live on television today to answer questions from the many guests who had contacted the sonnenklar.TV social media team. sonnenklar.TV (31.3.2020)

+++ 12:45 p.m. – sonnenklar.TV travel agencies still available +++

"Travel agencies are particularly affected by the Corona crisis," says TVG boss Birgit Aust. "In Germany, they have currently had to close down by order, but of course customers can still reach them by phone, e-mail or via their websites. So anyone who nowadays values this personal advice from person to person and wants to thank them for the service should rebook their planned trip: If you love to travel, postpone. #VerschiebDeineReise" TVG (31.03.2020)

+++ 10:30 a.m. – Update: This is the situation in Egypt +++

Yasser Fattah, COO at Meeting Point Egypt, explains: "The Egyptian government has taken far-reaching measures to combat the virus: Authorities, cafes, clubs and restaurants have closed for 14 days. There will be a night-time curfew for everyone from 7 p.m.. All Egyptians show understanding for this and help to defeat Corona in Egypt, so that we can welcome our guests here again as soon as possible". Meeting Point Egypt (31.03.2020)

+++ 5:30 p.m. - Great willingness to help in Malta +++

The small Mediterranean country Malta is also making its contribution in the fight against Corona. Locally, people help each other wherever possible. Many hotels on the islands support the health system, including the LABRANDA Riviera Hotel & Spa: "We have donated 55 single beds including mattresses to the hospital 'Mater Dei', as well as a large number of shower caps for the medical staff," confirms Roman Kofler, CEO MP Hotels Malta. "This was a matter of course for us. Now it is important to stand together and be there for each other as a society". MP Hotels (30.03.2020)

+++ 3:00 p.m. FTI GROUP crisis manager Gerhard Draxler reports from the headquarters in Munich about the last days +++

A lot happened last weekend as well: With full charters to Mexico, Sri Lanka, Thailand, Kenya, Cuba and the United Arab Emirates, among others, all FTI guests were brought home. FTI GROUP crisis management (30.03.2020) 

+++ 12:30 p.m. - Update: FTI GROUP completes large-scale repatriation operations +++

The tour operator brought over 65,000 guests back home unscheduled within two weeks. The crisis management team worked together with the local agencies 24/7 and was able to fly out the last holidaymakers yesterday. FTI GROUP crisis management (30.03.2020) 

+++ 10:20 a.m. - Thomas Martin, COO Meeting Point Spain tells a lovely anecdote that happened on Tenerife during the repatriation operations +++

"An elderly lady, travelling alone, called us and said she didn't need a return flight. She fell madly in love with a Canario and will now stay in Tenerife." Meeting Point Spain (30.03.2020)

+++ 2:45 p.m. - Organisation of the repatriation operations from the Canary Islands +++

Thomas Martin, COO Meeting Point Spain, tells how the return from the Canary Islands took place and what adversities his tour guides had to struggle with. Meeting Point Spain (29.03.2020)

+++ 10:00 a.m. - Donation from LABRANDA Tahona Garden +++

The MP Hotel on Fuerteventura supported the Spanish military in their fight against Corona. On request for donations in the form of medical articles or food, the hotel spontaneously gave what was there: among other things gloves, 100 protective masks, fruit and vegetables, milk and pasta. MP Hotels (29.03.2020)

+++ 2:00 p.m. - Unscheduled return of 22,000 Egypt vacationers +++

One of the main people responsible for the retrieval from the Red Sea country is Yasser Fattah, COO of Meeting Point Egypt. He describes by telephone how the organization in Egypt went and how all guests were brought home safely. Meeting Point Egypt (28.03.2020)

+++ 10:00 a.m. - The last Orient vacationers start their journey home +++

In these minutes the last machine with FTI GROUP guests takes off in Ras al Khaimah. It will land on schedule at 7:10 p.m. in Frankfurt. FTI GROUP Crisis Management (28.03.2020) 

+++ 5:50 p.m. - FTI GROUP brings back the last guests from the destinations on weekends +++

Today in the Breaking News: Anja Ruppert, Director Aviation FTI GROUP, reports how she and her team are working to fly out all holidaymakers from the destinations. sonnenklar.TV (27.03.2020)
 

+++ 5:00 p.m. - Plane from Dubai has taken off +++

Around 5:50 p.m. local time the first of two machines started this weekend with FTI GROUP guests from the U.A.E.. It is expected in Munich at around 11:40 p.m.. FTI GROUP crisis management (27.03.2020)

+++ 3:30 p.m. - Crisis manager Gerhard Draxler in today's Breaking News on sonnenklar.TV +++

He gives information about the current status of the FTI GROUP's repatriation action and asks all guests for patience and understanding. sonnenklar.TV (27.03.2020)

 

+++ 12:30 p.m. – MP Hotels accommodates doctors, nurses and soldiers +++

Fighting corona virus, the FTI GROUP helps wherever possible. With immediate effect, the company's own hotel group MP Hotels is making two of its hotels on the Canary Islands available -free of charge- to medical and military personnel. The helpers can thus recover close to the scene of the operation and their family members are protected at home. MP Hotels (27.03.2020)

+++ 10:00 a.m. - All guests from Mauritius and Panama flown out +++

"Oh, how beautiful is Panama" people say - nevertheless we were able to fly all FTI GROUP guests home yesterday. Also from Mauritus the last plane left yesterday for home. FTI GROUP Crisis Management (27.03.2020) 
 

5:50 p.m. - Soon 65,000 FTI GROUP guests brought home

FTI GROUP Crisis Manager Gerhard Draxler explains the work of his team in the current video and notes on the retrieval action: "We have now brought almost all our guests home - by the end of the week there will be around 65,000 unscheduled home travellers. FTI Crisis Management (26.03.2020)

+++ 4:30 p.m. – Salalah holidaymakers on the flight home +++

The FTI GROUP brings all its guests back from Oman. A plane with the holiday guests is currently en route and is expected in Frankfurt in the afternoon. FTI Group Management (26.03.2020)

+++ 2:30 p.m. - Crisis manager Gerhard Draxler answers questions from FTI GROUP guests +++

In the sonnenklar.TV studio Gerhard Draxler answered to questions of viewers and guests of the travel shopping channel at noon today. sonnenklar.TV (26.03.2020)

+++ 12:30 pm - FTI GROUP advises: postpone your holiday instead of cancelling +++

Anyone who postpones their holiday to a later date instead of cancelling it now helps hosts, travel agencies and providers to get back on track immediately when the current situation eases. The FTI GROUP is at the side of its guests - now and in the time after Coronavirus. FTI GROUP Management (26.03.2020)

+++ 10:00 a.m. - All FTI GROUP guests returned from the Dominican Republic +++

In the early morning the plane from Punta Cana landed in Frankfurt. This means that all FTI GROUP guests from the Caribbean island are back home. FTI GROUP Crisis Management (26.03.2020)

+++ 4:30 p.m. - FTI guests home in time before the closure of all Spanish hotels +++

Yesterday, the FTI GROUP brought the last guests home from Spain and thus reacted just in time: By order of the local government, all Spanish hotels are closed as of today. In the affected MP Hotels, the time of forced closure is being used intensively. To be on the safe side, the hotel group will thoroughly disinfect all facilities – and then, as far as logistically possible, carry out renovation work. MP Hotels Spain (25.03.2020)

+++ 2:00 p.m. - Fully occupied machine from Havana brings FTI GROUP guests home +++

About one hour ago, FTI holidaymakers from Cuba landed in Frankfurt. In the afternoon, guests from the Dominican Republic will start their return flight. FTI crisis management (25.03.2020)

+++ 10:00 a.m. FTI GROUP guests from several Caribbean islands back home +++

From the smaller Caribbean islands such as Guadeloupe, Martinique, Barbados, Curacao and Jamaica the FTI GROUP was able to bring back all guests until yesterday. In the evening, a fully loaded plane also took off from Havana with destination Frankfurt. FTI Crisis Management (25.03.2020)

+++ 5:50 p.m. - 6,000 FTI GROUP guests from the Canary Islands back home +++

FTI GROUP Crisis Manager Gerhard Draxler gives information about the status of the return flight in the current video: Currently the last holidaymakers from the Canary Islands are on their way home. This evening, a fully loaded plane takes off from Havana to Germany. FTI Crisis Management (24.03.2020)

+++ 4:15 p.m. - Free rebooking possibility of trips with FTI Touristik extended +++

Guests, who booked a holiday at FTI Touristik, with departures between 1 April and 30 June 2020 can now postpone their holidays until winter season 2020/21 free of charge. Further information hereFTI Trademarketing (24.03.2020)

+++ 3:00 p.m. - FTI GROUP crisis manager answers questions on TV +++

Today our crisis manager Gerhard Draxler again answered questions from viewers of the travel channel sonnenklar.TV regarding their holidays and the ongoing retrieval flights. sonnenklar.TV (24.3.2020)

+++ 12:50 p.m. - FTI GROUP cancels trips until 30 April 2020 +++

The FTI GROUP reacted again to the new assessment of the German Foreign Office and is therefore cancelling holidays with departures until 30 April. Further information hereFTI GROUP Management (24.03.2020)

+++ 10:15 a.m. - Holidaymakers from Fuerteventura return home today +++

Today in the early afternoon, our return flight takes off from Fuerteventura to Düsseldorf and brings the last approx. 100 FTI GROUP guests from the Canary Islands back home. FTI crisis management (24.03.2020)

+++ 4:30 p.m. - FTI guests from Gambia back in Germany +++

In these minutes our Gambia guests are about to land in Frankfurt and Düsseldorf respectively. Together with the German Foreign Office the special machines for the return transport could be provided.  FTI Crisis Management (23.03.2020)

+++ 2:30 p.m. - 15,000 FTI guests from Egypt alone returned at the weekend +++

In the current video, Gerhard Draxler, Director Crisis Management at FTI, gives an update on the situation in Egypt: During the weekend, the FTI GROUP brought 15,000 additional FTI holidaymakers back home. The last plane from Hurghada will leave this evening and fly the last of the total approx. 22,000 guests to Germany. FTI Crisis Management (23.03.2020)

+++ 1:00 p.m. - Holidaymakers from Spain and Portugal back home +++

The FTI GROUP brought back all its approximately 2,000 guests from the Spanish mainland, the Balearic Islands, Portugal and Madeira. In addition to regular flights, also special flights were used. FTI Crisis Management (23.03.2020)

+++ 10:40 a.m. - FTI GROUP crisis manager asks holidaymakers for cooperation +++

Gerhard Draxler, Director Crisis Management at FTI: "We ask all customers who are still abroad to be ready, switch on their mobile phones and check their e-mails regularly, so that they can react quickly for the return journey if necessary. We also ask our guests to inform the tour guide before boarding a government plane for the return flight. This is the only way we can currently keep the overview about how many guests are still in the destinations. FTI Crisis Management (23.03.2020)

+++ 5:15 p.m. - Repatriation effort of the Foreign Office in Germany +++

Stranded Germans abroad must register on the website www.rueckholprogramm.de. This is the central registration for the repatriation operations of the Foreign Office. Even if holidaymakers are already registered in the crisis prevention list ELEFAND, they should enter all their data here. FTI Crisis Management (22.03.2020)

+++ 4:15 p.m. - Return flights for FTI GROUP holidaymakers in the Canary Islands +++

FTI GROUP sent four charter flights to the Canary Islands today to bring their guests home. The last of these planes leaves Gran Carania shortly before 8.00 p.m. in the evening. FTI Crisis Management (22.03.2020)

+++10:15 a.m. - Travel agencies: Mutual support +++

Birgit Aust, Managing Director TVG, reports on the current situation for travel agencies: We are not getting tired of praising the great service of our travel agencies during these challenging times. They show great dedication - without any profit at all - and are available for their customers almost 24/7. Customers can return support by rebooking instead of cancelling. TVG (22.03.2020)

+++ 2:45 p.m. - Last flight from Antalya leaves at 4:00 p.m. for Germany. All guests flown out +++

Around 11,000 Turkey guests of the FTI GROUP were brought back home from their holidays during the last five days. sonnenklar.TV external reporter Hatice Özdemir reports directly from the Turkish Riviera about the joint return operation and about the current situation in the destination. sonnenklar.TV (21.03.2020)

+++ 10:45 a.m. - Countless FTI GROUP employees are on duty at the headquarter and in the destinations also during the weekend +++

Colleagues worldwide are tirelessly ensuring that our guests in the holiday destinations can travel home safe. FTI GROUP Management (21.03.2020)

+++ 7:15 p.m. - Airplane from Tunisia with FTI guests on the way home +++

In these minutes, a plane will take off from Tunis (Tunisia) to Düsseldorf and bring  back home the last FTI guests from mainland Tunesia. FTI Crisis Management (20.03.2020)

+++ 5:15 p.m. - FTI GROUP crisis manager gives update  on the current situation on sonnenklar.TV +++

Gerhard Draxler, Director Crisis Management at FTI, provides information on the status of the recall. All FTI guests from Egypt should be back home by Sunday. FTI Crisis Management (20.03.2020)

+++ 4:45 p.m. - Crisis prevention list helpful for stranded holidaymakers +++

sonnenklar.TV presenter Mark Rasch was on holiday in Thailand before he had to return to Germany early due to the Corona crisis. In the video he explains exactly how the entry in the elefand list of the Federal Foreign Office works. sonnenklar.TV (20.3.2020)

 

+++ 1:00 pm - 500 FTI guests from Thailand rebookd +++

Also from Thailand FTI guests are returning home. 500 guests were rebooked on new flights to start their return journey. FTI Crisis Management (20.03.2020)

+++ 11:30 a.m. - FTI GROUP brings 91-year-old world traveller home +++

The planned world tour of a 91-year-old FTI guest from Berlin ended at his first stop, Auckland. He was refused permission to continue his journey to the Cook Islands, French Polynesia and the Easter Islands. With joint forces the FTI GROUP team was able to contact him - although he has no e-mail address or mobile phone -  and organised his journey home for tomorrow. FTI Product Management Oceania (20.03.2020)

+++ 10:10 am - FTI GROUP brings all guests back home from Morocco +++

We brought back more than 2,000 FTI guests to Germany from Morocco. Several special machines have been in operation over the past few days to take them back. The last 60 German FTI guests travelling from Agadir landed safely in Düsseldorf last night. FTI Crisis Management (20.03.2020)

+++ 6:00 pm - Over 18,000 calls per day +++

The FTI Service Centers are available for customers and travel agencies daily from 8:00 to 20:00 hrs and are available for questions and support. Yesterday alone we made 18,332 telephone calls. In addition, there were 13,714 e-mails which we answered yesterday. FTI Service Center (19.3.2020)

+++ 4:30 p.m. – Free reebooking of exising holiday bookings +++

In this challenging situation we would like to offer our guests the greatest possible security for existing bookings. Therefore, booked holidays with FTI Touristik with departures between April 1 and June 30, 2020 can be rebooked to a later date free of charge until June 30, 2020 - but at the latest 10 days before departure. FTI GROUP Management (19.03.2020)

+++ 3:00 p.m. - Return from Turkey +++

Almost 8,000 FTI guests have already been brought back home from Turkey. Around 3,000 more will be able to fly home today and tomorrow. FTI crisis management (19.3.2020)

+++ 12:45 p.m. - FTI GROUP's Director Crisis Management answered questions at sonnenklar.TV +++

 - 19.3.2020: Gerhard Draxler, Director Crisis Management at FTI, gave an interview at sonnenklar.TV and answered questions from viewers about travel and holidays in times of the coronavirus. sonnenklar.TV

+++ 12:00 noon - More than 74,000 letters to clients +++

FTI GROUP has sent out more than 74,000 letters regarding the impact of the coronavirus on the travel industry to inform guests about changes in entry regulations, among other things. FTI Service Center (19.3.2020)

+++ 11:00 a.m - More than 1,000 FTI guests were brought back from Malta +++

Yesterday afternoon the last of our more than 1,000 guests in Malta landed in Frankfurt and then returned home. Our agency Meeting Point Malta took care of  the guests until their departure. FTI Crisis Management (19.3.2020)

+++ 6:00 p.m. - 4,300 guests flew home from Egypt today +++

Today we have brought back 4,300 guests from Egypt to Germany. All FTI guests have been informed and were gradually transferred from the hotels to the airport by our agency Meeting Point Egypt. FTI Crisis Management (18.3.2020)

+++ 2:00 p.m. - Return flights from Egypt are safe +++

Yasser Fattah, COO of Meeting Point Egypt, confirms: Although airports in Egypt will be closed for passenger flights as of tomorrow, there are special permits for the departure of tourists. All FTI guests can travel home within the next days. Meeting Point Egypt (18.3.2020)

+++ 12:00 noon - Return from Morocco +++

In order to bring FTI guests home from Morocco, we use two special aircrafts today in addition to regular flights to Germany. The first addition already took off at 9:00 a.m. fully occupied, the second will take off in these minutes.FTI Crisis Management (18.3.2020)