Companies of the FTI GROUP file for insolvency Information for our customers

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On Monday, 3 June 2024, FTI Touristik GmbH was the first company in the FTI GROUP to file for insolvency (to the press release). BigXtra Touristik GmbH and Flight Trading GmbH followed suit. FTI Voyages SAS declared in suspension of payments on 10 June 2024. On 24 June 2024, Meeting Point Hotelmanagement Holding GmbH and Meeting Point International GmbH filed for insolvency (to the press release). On 26 June 2024, the Swiss tour operators FTI Touristik AG and BigXtra Touristik AG filed an application to open insolvency proceedings.

All travel arrangements booked via FTI Touristik GmbH, 5vorFlug and BigXtra Touristik GmbH with a departure date up to and including Friday, 5 July 2024, were already cancelled (to the press release). From 6 July 2024, all package tours and certain individual services must unfortunately be cancelled (to the press release).

All trips booked via FTI Touristik AG and BigXtra Touristik AG must unfortunately be cancelled from 21 June 2024. Trips booked via FTI Voyages SAS will be cancelled free of charge from 16 July 2024 onwards.

On this page we would like to try to answer your most important questions. Please read the information provided carefully.

FAQ FTI Touristik AG

General questions about insolvency

The insolvency proceedings of FTI Touristik AG were opened on 2 July 2024 at 2 p.m. by the Arlesheim Civil District Court.

FTI Touristik GmbH, the parent company of FTI GROUP, filed for insolvency on Monday 3 June 2024. 

Important answers and explanations about the insolvency proceedings of FTI Touristik GmbH have been compiled at www.fti-group.com/en/insolvency, which is regularly updated.

The insolvency proceedings of FTI Touristik AG were opened on 2 July 2024 at 2 p.m. The company's creditors are invited to declare their claims either:

There is no need to apply to both bodies as the two bodies will work together.

Questions about booked travel services

No, FTI Touristik AG will cancel all travel arrangements for all departures from 21 June 2024 free of charge.

Please contact the Travel Guarantee Fund to understand if your booked travel arrangement is protected: https://www.garantiefonds.ch/fr/nos-prestations/annoncer-un-sinistre-1

Contact person and contact

We have been very busy since 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority.

Our teams are doing their utmost to contact each customer as quickly as possible. 

We will deal with each email. Please refrain from sending reminders as these only slow down our response times. Thank you for your understanding.

We kindly ask you to contact us exclusively by e-mail: reservation@fti-voyages.fr