Companies of the FTI GROUP file for insolvency Information for our customers

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On Monday, 3 June 2024, FTI Touristik GmbH was the first company in the FTI GROUP to file for insolvency (to the press release). BigXtra Touristik GmbH and Flight Trading GmbH followed suit. FTI Voyages SAS declared in suspension of payments on 10 June 2024. On 24 June 2024, Meeting Point Hotelmanagement Holding GmbH and Meeting Point International GmbH filed for insolvency (to the press release). On 26 June 2024, the Swiss tour operators FTI Touristik AG and BigXtra Touristik AG filed an application to open insolvency proceedings.

All travel arrangements booked via FTI Touristik GmbH, 5vorFlug and BigXtra Touristik GmbH with a departure date up to and including Friday, 5 July 2024, were already cancelled (to the press release). From 6 July 2024, all package tours and certain individual services must unfortunately be cancelled (to the press release).

All trips booked via FTI Touristik AG and BigXtra Touristik AG must unfortunately be cancelled from 21 June 2024. Trips booked via FTI Voyages SAS will be cancelled free of charge from 16 July 2024 onwards.

With this FAQ, we wish to provide you with the best possible assistance. Please read the information provided carefully. 


General questions regarding insolvency

Following a hearing on 15 July 2024, the Strasbourg Court of First Instance declared FTI Voyages SAS to be in compulsory liquidation.

FTI Touristik GmbH, the parent company of the FTI GROUP, filed for insolvency on Monday 3 June 2024 . We understand that you are concerned and have questions about your booking. 

Important answers and explanations on the insolvency proceedings of FTI Touristik GmbH have been compiled at, which is regularly updated. 

The liquidator appointed is Mr Nicolas SAVARY, in Mulhouse. Potential buyers may express their interest in taking over the company, before 22 July 2024, to Mr SAVARY:

Immeuble le Trident - 36 Rue Paul Cézanne - BP.1057 - 68051 Mulhouse Cedex - France
+33 3 89 56 33 89 - 

Following the court-ordered liquidation of FTI Voyages SAS by judgment of the specialised commercial division of the Strasbourg Court of First Instance on 15 July 2024, the company's creditors are invited to declare their claims for the period prior to 16 June 2024 in the following three stages:

1) Declare the claim to the judicial representative and obtain an acknowledgement of receipt from:

Me Nicolas SAVARY
Immeuble le Trident - 36 Rue Paul Cézanne - BP.1057 - 68051 Mulhouse Cedex
+33 (0)3 89 56 33 89 -

Under this procedure, all the debts owed by the company are recorded as liabilities.

Whether you are a private individual or a professional, this procedure only applies to creditors who have themselves purchased a service from FTI Voyages SAS and who have not received the agreed service.

The fact that FTI Voyages SAS has gone into compulsory liquidation has no impact on the policy of declaring claims, which can only relate to services for a period prior to 16 June 2024, the date on which the insolvency proceedings were opened.

A distinction must be made between French creditors and foreign creditors when making this claim:

French creditors can download the form from the following address and have two months from publication of the proceedings in the BODACC to make their declaration: 

Foreign creditors have four months from the publication of the proceedings in the BODACC to make this declaration and can use the European form which can be downloaded in the following:

Please be careful: registering your claim as a liability in the proceedings does not prejudge its payment. It will only authorise you to take part in distributions, and payment will only be possible if funds permit.

For all other requests, please use the contact form on the following website: 

2) Make a declaration to the Association Professionnelle de Solidarité du Tourisme (APST):

The liquidation of FTI Voyages SAS allows you to request " assistance voyageurs " from the APST. Please note that this assistance only covers package bookings (flight + ground service)

We invite you to contact the APST's Travel Assistance department, providing them with the acknowledgement of receipt of your claim, obtained in step 1), via the form available at the following address: 

3) Request reimbursement from the APST:

Once you have completed the previous two steps, you can request reimbursement of your claim from the APST. 

Please note that this payment can only be made once you have signed a subrogated receipt, which will be sent to you by the APST.

Questions on booked travel services

No, all bookings for all departures from 16 July 2024 onwards will be cancelled free of charge by FTI Voyages SAS.

Contact details

We have been very busy since 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority. Our teams are doing their utmost to contact each customer as quickly as possible. 

If necessary, we invite you to contact us by email only: 

We kindly ask you to contact us exclusively by email: