Companies of the FTI GROUP file for insolvency Information for our customers

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On Monday, 3 June 2024, FTI Touristik GmbH was the first company in the FTI GROUP to file for insolvency (to the press release). BigXtra Touristik GmbH and Flight Trading GmbH followed suit. FTI Voyages SAS declared in suspension of payments on 10 June 2024. On 24 June 2024, Meeting Point Hotelmanagement Holding GmbH and Meeting Point International GmbH filed for insolvency (to the press release). On 26 June 2024, the Swiss tour operators FTI Touristik AG and BigXtra Touristik AG filed an application to open insolvency proceedings.

All travel arrangements booked via FTI Touristik GmbH, 5vorFlug and BigXtra Touristik GmbH with a departure date up to and including Friday, 5 July 2024, were already cancelled (to the press release). From 6 July 2024, all package tours and certain individual services must unfortunately be cancelled (to the press release).

All trips booked via FTI Touristik AG and BigXtra Touristik AG must unfortunately be cancelled from 21 June 2024. Trips booked via FTI Voyages SAS will be cancelled free of charge from 16 July 2024 onwards.

On this page we would like to try to answer your most important questions. Please read the information provided carefully.

FAQ FTI Touristik AG

General questions about insolvency

The insolvency proceedings of FTI Touristik AG were opened on 2 July 2024 at 2 p.m. by the Arlesheim Civil District Court.

FTI Touristik GmbH, the parent company of FTI GROUP, filed for insolvency on Monday 3 June 2024. 

Important answers and explanations about the insolvency proceedings of FTI Touristik GmbH have been compiled at www.fti-group.com/en/insolvency, which is regularly updated.  

The insolvency proceedings of FTI Touristik AG were opened on 2 July 2024 at 2 p.m. The company's creditors are invited to declare their claims either:

There is no need to apply to both bodies as the two bodies will work together.

Questions about booked travel services

No, FTI Touristik AG will cancel all travel arrangements for all departures from 21 June 2024 free of charge.

Bookings made by agencies that have already made a full or partial payment for a package based on GDS or low-cost flights will not be cancelled.

Issued PNRs relating to packages purchased by agencies that have paid a deposit or the full price (unless the travel agency has requested cancellation of the package free of charge) will be retained. The agencies concerned will be contacted directly by FTI.

It is not possible to only pay for the flight part of a booking.

FTI Touristik AG will therefore not cancel tickets issued and paid for to FTI Touristik AG (unless the agencies concerned have requested that). However, FTI Touristik AG cannot guarantee that the PNRs transferred will be maintained over time, as this depends primarily on the airline concerned and/or possible decisions by the insolvency administrator, who may have to be involved.

(Note: A package holiday is a combination of hotel accommodation and flight, with any additional services booked).  

We will do our best to enable you to complete your trip as planned.  
However, despite our best efforts, you may have to organize the return journey of your customers yourself.

Contact person and contact

We have been very busy since 3 June 2024 and our teams are spending their time sorting through all requests to enable efficient processing according to urgency.

We will treat each email accordingly. As enquiries slow down response times, we advise against following up multiple times. Thank you for your understanding in this regard. 

We have been very busy since 3 June 2024. As FTI Touristik AG will cancel all bookings for all departures from 21 June 2024 free of charge, an updated invoice (amount due to 0€) will be sent to you as soon as possible.

We kindly ask you to contact us exclusively by e-mail: servicecenter@fti.ch