Companies of the FTI GROUP file for insolvency Information for our customers

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On Monday, 3 June 2024, FTI Touristik GmbH was the first company in the FTI GROUP to file for insolvency (to the press release). BigXtra Touristik GmbH and Flight Trading GmbH followed suit. FTI Voyages SAS declared in suspension of payments on 10 June 2024. On 24 June 2024, Meeting Point Hotelmanagement Holding GmbH and Meeting Point International GmbH filed for insolvency (to the press release). On 26 June 2024, the Swiss tour operators FTI Touristik AG and BigXtra Touristik AG filed an application to open insolvency proceedings.

All travel arrangements booked via FTI Touristik GmbH, 5vorFlug and BigXtra Touristik GmbH with a departure date up to and including Friday, 5 July 2024, were already cancelled (to the press release). From 6 July 2024, all package tours and certain individual services must unfortunately be cancelled (to the press release).

All trips booked via FTI Touristik AG and BigXtra Touristik AG must unfortunately be cancelled from 21 June 2024. Trips booked via FTI Voyages SAS will be cancelled free of charge from 16 July 2024 onwards.

With this FAQ, we wish to provide you with the best possible assistance. Please read the information provided carefully. 

FAQ FTI Voyages SAS

General questions regarding insolvency

Following a hearing on 15 July 2024, the Strasbourg Court of First Instance declared FTI Voyages SAS to be in compulsory liquidation.

FTI Touristik GmbH, the parent company of the FTI GROUP, filed for insolvency on Monday 3 June 2024. 

Important answers and explanations on the insolvency proceedings of FTI Touristik GmbH have been compiled at www.fti-group.com/en/insolvency, which is regularly updated.

The liquidator appointed is Mr Nicolas SAVARY, in Mulhouse. Potential buyers may express their interest in taking over the company, before 22 July 2024, to Mr SAVARY:

SELARL MJ EST - Me Nicolas SAVARY
Immeuble le Trident - 36 Rue Paul Cézanne - BP.1057 - 68051 Mulhouse Cedex - France
+33 3 89 56 33 89 - www.mj-est.fr 

Following the court-ordered liquidation of FTI Voyages SAS by the specialised commercial division of the Strasbourg Court of First Instance on 15 July 2024, the company's creditors are invited to declare their claims to the court-appointed representative:

SELARL MJ EST
Me Nicolas SAVARY
Immeuble le Trident - 36 Rue Paul Cézanne - BP.1057 - 68051 Mulhouse Cedex
+33 (0)3 89 56 33 89 - www.mj-est.fr

Under this procedure, all the debts owed by the company are recorded as liabilities.

Whether you are a private individual or a professional, this procedure only applies to creditors who have themselves purchased a service from FTI Voyages SAS and who have not received the agreed service.

The fact that FTI Voyages SAS has gone into compulsory liquidation has no impact on the policy of declaring claims, which can only relate to services for a period prior to 16 June 2024, the date on which the insolvency proceedings were opened.

A distinction must be made between French creditors and foreign creditors when making this claim:

French creditors can download the form from the following address and have two months from publication of the proceedings in the BODACC to make their declaration: https://www.justice.fr/formulaire/declaration-creances-formulaire-1002101 

Foreign creditors have four months from the publication of the proceedings in the BODACC to make this declaration and can use the European form which can be downloaded in the following:

Please be careful: registering your claim as a liability in the proceedings does not prejudge its payment. It will only authorise you to take part in distributions, and payment will only be possible if funds permit.

For all other requests, please use the contact form on the following website: www.mj-est.fr 

Questions on booked travel services

No, all bookings for all departures from 16 July 2024 onwards will be cancelled free of charge by FTI Voyages SAS.

Applications from agencies that have already paid for all or part of a package based on GDS or low-cost flights will not be cancelled.

PNRs issued for packages purchased by agencies that have paid a deposit or the full price (insofar as the travel agency has not asked for the file to be cancelled free of charge) will therefore be maintained; the agencies concerned have been contacted directly by the FTI teams.

It will not be possible to make partial payment for flights on a booking.

FTI Voyages will not take any steps to cancel tickets issued and paid for by FTI Voyages (unless requested to do so by the agencies concerned). However, FTI Voyages cannot guarantee that the PNRs transmitted will be maintained over time. This is primarily the responsibility of the airline concerned and/or any decisions taken by the court-appointed administrator, who will be appointed in the next few days.

Contact details

We have been very busy since 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority.

If necessary, we invite you to contact us by email only: service@fti.fr  

We have been very busy since Monday 3 June 2024, and our teams are devoting their time to sorting the requests so that they can be processed in order of priority.

If your request concerns a cancellation free of charge for a booking with a departure between 3 June and 31 July 2024, you can consider your cancellation as recorded by FTI. An updated invoice (amount due at €0) will be sent to you as soon as possible.

If you have already submitted a cancellation request for a departure on or after 1 September 2024: FTI Voyages SAS will proactively cancel your booking free of charge. An updated invoice (amount due at €0) will be sent to you in the next few days. 

We invite you to contact us exclusively by email using service@fti.fr.