Companies of the FTI GROUP file for insolvency Information for our customers

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On Monday, 3 June 2024, FTI Touristik GmbH was the first company in the FTI GROUP to file for insolvency (to the press release). BigXtra Touristik GmbH and Flight Trading GmbH followed suit. FTI Voyages SAS declared in suspension of payments on 10 June 2024. On 24 June 2024, Meeting Point Hotelmanagement Holding GmbH and Meeting Point International GmbH filed for insolvency (to the press release). On 26 June 2024, the Swiss tour operators FTI Touristik AG and BigXtra Touristik AG filed an application to open insolvency proceedings.

All travel arrangements booked via FTI Touristik GmbH, 5vorFlug and BigXtra Touristik GmbH with a departure date up to and including Friday, 5 July 2024, were already cancelled (to the press release). From 6 July 2024, all package tours and certain individual services must unfortunately be cancelled (to the press release).

All trips booked via FTI Touristik AG and BigXtra Touristik AG must unfortunately be cancelled from 21 June 2024. Trips booked via FTI Voyages SAS will be cancelled free of charge from 16 July 2024 onwards.

Individual services that must be cancelled are all car rental bookings of the brands DriveFTI and Cars & Camper, hotel-only services booked via FTI Touristik, 5vorFlug or BigXtra Touristik as well as transfers and excursions in the destination booked via FTI Touristik, 5vorFlug, BigXtra Touristik or Meeting Point International. All individual services mentioned do not fall under the statutory insurance protection for package holidays and are therefore not covered by the German Travel Security Fund.

Flight-only bookings for which tickets have already been issued can be carried out - the tickets remain valid. However, if the ticket has not yet been issued, the booking must unfortunately be cancelled. Flight-only services are not covered by the statutory insurance protection of the German Travel Guarantee Fund.

Please note: Package holidays with a motorhome included as well as round trips are generally classed as package holidays and are therefore covered by the German Travel Guarantee Fund. The refund of scheduled flights in conjunction with other individual services are still under review. We are endeavouring to clarify this for our customers.

FAQ FTI Touristik GmbH & BigXtra Touristik GmbH

General questions regarding insolvency

In general, all services booked with the travel provider FTI Touristik GmbH are affected. This includes the FTI brand in Germany, Austria, the Netherlands and France, the 5vorFlug brand in Germany, BigXtra Touristik GmbH and the car hire brands DriveFTI, Cars & Camper and Meeting Point Rent-a-Car. Services booked with these tour operators are affected if they were booked via stationary travel agencies, on online booking platforms such as Check24, Ab-In-den-Urlaub, HolidayCheck, etc. or on our own platforms (fti.de, fti.at, fti.ch, fti.nl, 5vorflug.de, drive.de, ...).

Not affected are services booked with third-party providers (e.g. TUI, Alltours, DERTOUR, vtours, ...) that have been booked via the portals of FTI Touristik GmbH or BigXtra Touristik GmbH as well as sonnenklar.TV.

FTI Touristik GmbH and BigXtra Touristik GmbH have applied for insolvency.

On 3 June 2024 and 6 June 2024, the Munich Local Court for Department for Insolvency Matters, appointed Axel W. Bierbach from the law firm Müller-Heydenreich Bierbach & Kollegen (Munich) as the preliminary insolvency administrator. A decision on the opening of proceedings is expected in September 2024 - at the earliest.

It is only possible to register any claims in the insolvency once insolvency proceedings have been opened.

You will receive a creditor letter when insolvency proceedings are opened. Please do not register your claim until you have received the letter from the creditor using the PIN (personal identification number) provided in the letter. Please wait until you receive this letter of demand. This PIN will facilitate and speed up the processing of your claim registration.

Trip booked - already on the way to the destination

In this case, the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) applies. In cooperation with the DRSF, we will ensure you can complete your trip as planned. If this is not possible, a return journey to your original point of departure will be organized for you. In this case, you will be contacted directly in coordination with DRSF service providers. Information on this can also be found on the DRSF website (www.drsf.reise).

If you have booked a trip via the websites www.fti.dewww.fti.atwww.fti.ch oder www.5vorflug.de with a travel provider that is not part of the FTI GROUP - for example TUI, Alltours, DERTOUR, vtours, etc. - then you are not affected by the insolvency proceedings. Your travel provider can answer any further questions directly.

(Note: A package holiday is a combination of at least two different types of travel services - transport, accommodation, vehicle hire and other tourist services - for the purpose of the same trip. For example, a combination of hotel accommodation and flight. Round trips are also considered package holidays and are therefore covered by the DRSF.)

As a package holiday guest, you don't need to worry! No package holidaymaker in the destinations affected by the FTI insolvency will be left out in the cold. Your hotel stay is covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) and the external tour operator commissioned to look after you in the destination area will take care of these matters for you with immediate effect.

As a package holiday guest, you don't need to worry! No package holidaymaker in the destinations affected by the FTI insolvency will be left out in the cold. All paid package holiday services are covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) and the external tour operator commissioned to look after you in the destination will take care of these matters for you with immediate effect.

In principle, the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) also reimburses additional payments made privately, if package holidaymakers can prove payments with necessary documents. An examination is necessary in each individual case. Please understand that we cannot provide any blanket guarantees for additional payments made privately in any amount.

The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) works with partners in the most important travel destinations, which can help travelers quickly and pragmatically in all situations. Those responsible partners contact the travelers directly. If you do not know who is responsible for you, you can contact FTI on the hotline number +49 (0)89 710 45 14 98 (available from 8 a.m. to 10 p.m.) or call the DRSF directly on +49 (0)30 78954770 around the clock.

Trip booked - not yet on the road

Unfortunately, we are forced to cancel these booked services.

If you have booked a package holiday, you are covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF). As part of its legal mandate, the DRSF will ensure that the payments you have made are refunded. It will contact you as soon as all current travellers have been recalled and the data has been evaluated and transferred. At this point, we would ask you to refrain from making last-minute requests for refunds, as these can only be organized in the coming days and weeks.

Individual services, such as flights only, hotel accommodation only, transfers only or similar, unfortunately do not fall under the statutory cover for package holidays and are therefore not covered by the DRSF.

(Note: A package holiday is a combination of at least two different types of travel services - transport, accommodation, vehicle hire and other tourist services - for the purpose of the same trip. For example, a combination of hotel accommodation and flight. Round trips are also considered package holidays and are therefore covered by the DRSF.)

Unfortunately, we are forced to cancel all booked package holidays. 

As you have booked a package holiday, you are covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF). As part of its legal mandate, the DRSF will ensure that the payments you have made are refunded. It will contact you as soon as all current travellers have been recalled and the data has been evaluated and transferred. At this point, we would ask you to refrain from making last-minute requests for refunds, as these can only be organized in the coming days and weeks.

If you have booked a trip on the websites www.fti.dewww.fti.atwww.fti.ch or www.5vorflug.de with a travel provider that does not belong to the FTI GROUP - for example TUI, Alltours, DERTOUR, vtours - then you are not affected by the insolvency proceedings. Your travel provider can answer further questions directly.

(Note: A package holiday is a combination of at least two different types of travel services – transport, accommodation, vehicle rental and other tourist services – for the purpose of the same trip. For example, a combination of hotel accommodation and flight. Round trips are also considered package holidays and are therefore covered by the DRSF.)

Unfortunately, we are forced to cancel certain booked individual services. Individual services are unfortunately not covered by the statutory insurance protection for package holidays and are therefore not covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF).

Should you still be interested in the individual service you have booked, please get in touch with your travel agency so that they can contact the service provider directly to arrange a reservation for you.

If you have booked hotel services with a travel provider that is not part of the FTI GROUP - for example TUI, Alltours, DERTOUR, vtours - and have paid for these directly, then you are not affected by the insolvency proceedings. Your travel provider can answer further questions directly.

No. As the package holiday is covered by the German Travel Security Fund ("Deutscher Reisesicherungsfonds" - DRSF), it cannot be converted into an individual service (e.g. flight only). The package tours have already all been cancelled and you can request a refund from the DRSF.

If you have only booked a flight and your ticket has already been issued, your booking will be maintained. To ensure that you will be informed of any flight changes in the future, please contact your travel agency directly. You also have the option to register your email address directly with the airline you have booked with.

All bookings of scheduled flights ONLY with departure from 8 July 2024 onwards, which have already been paid by FTI to the airlines, have been informed that the trip can take place. This only applies to direct payment and agency payment transactions.

If you no longer wish to travel, please send an email to flight-solution@fti.de and we will cancel your booking.

If your flight ticket has not yet been issued, we will unfortunately have to cancel your booking. Unfortunately, a flights-only booking does not fall under the statutory insurance protection for package holidays and is therefore not covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF).

Unfortunately, we can no longer change any bookings that have been made. The trips will be cancelled automatically.

All options and request bookings have already been cancelled and you have already been notified by email.

All options and request bookings have already been cancelled and you have already been notified by email.

No, these services are not affected by the insolvency proceedings of FTI Touristik GmbH or BigXtra Touristik GmbH. Your travel provider can answer any further questions directly.

FTI Call Center

This hotline remains available especially for booked travellers. It can be reached on +49 (0)89 710 45 14 98 from 8 am to 10 pm.


DRSF Call Center

Due to the high volume of calls, the DRSF has added another call centre with additional staff. The DRSF call centre can be reached around the clock on +49 (0)30 78954770.

Payment & Refund

Consumers who have booked a package holiday are covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) and do not have to do anything initially.  The DRSF is working closely with FTI Touristik GmbH, BigXtra Touristik GmbH, the preliminary insolvency administrator and other parties to prepare the reimbursement of claims covered by the DRSF. The DRSF will actively contact affected consumers as soon as all data required for the reimbursement process is available and reviewed.

The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) is further developing its unbureaucratic assistance services for package holidaymakers who have already started their holiday. As part of this, it is now also reimbursing costs for trips taken before 3 June 2024. If you have incurred costs out of your own pocket to continue your holiday, these will be reimbursed by the DRSF.

Formally, the DRSF is only responsible from the date on which FTI Touristik GmbH filed for insolvency, i.e. for all trips from 3 June 2024 onwards. For these, the DRSF already submitted declarations of assumption of costs on 4 June 2024, which you can submit to the hoteliers. However, there are also trips that began before 3 June 2024 and are still ongoing. In these cases, holidaymakers are also often confronted with demands to pay for their stay themselves.

If this applies to you, you should document the payment with an invoice or receipt from the hotel. Beyond that, you do not have to do anything for the time being. Dhe DRSF will actively contact affected consumers as soon as the travel data required for the reimbursement process is available and has been analysed.

We recommend that you keep all booking documents of your trip. The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) insurance certificate enclosed with the booking documents is particularly important. If you have made payments out of your own pocket on site in order to continue your holiday, you should be sure to keep and present your receipt or invoice for this payment. The proof of payment for your payment to FTI must also be submitted as part of the later reimbursement process with the DRSF.

Consumers do not have to do anything initially. The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) is working closely with FTI Touristik GmbH, BigXtra Touristik GmbH, the preliminary insolvency administrator and other parties to prepare the reimbursement of claims covered by the DRSF. The DRSF will actively contact affected consumers as soon as the competent court has ruled on the insolvency petition and all data required for the reimbursement process is available.

We ask for your understanding that we are not yet able to provide exact details on the duration of the reimbursement process. The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) is working closely with FTI Touristik GmbH, BigXtra Touristik GmbH, the preliminary insolvency administrator and other parties to prepare the reimbursement of secured claims.

If your payment service provider has fulfilled your chargeback request and your deposit or payment has already been refunded, you no longer have a claim against the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF).

If your payment service provider has not yet fulfilled your reclaim, you can continue to submit a refund claim to the DRSF until the payments have been refunded.

Please note:

  • Only payments actually incurred are covered.
  • Payments may not be refunded twice. Repayments from payment service providers must therefore be stated in a refund application to the DRSF in order to avoid double refunds.

As all services from 6 July 2024 onwards have been cancelled, FTI will not collect any payments from customers and customers will not have to make any payments.

Vouchers are generally not covered by the German Travel Security Fund ("Deutscher Reisesicherungsfonds" - DRSF). In the event of insolvency, vouchers are therefore not reimbursed by the DRSF.

German Travel Security Fund - Deutscher Reisesicherungsfonds–DRSF

All package holidaymakers who have booked a holiday with FTI and are staying at the holiday destination will be reclaimed by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) or an authorised company if necessary. The DRSF also helps customers who have booked a package holiday but were unable to take it due to insolvency.

As part of its legal mandate, the DRSF will ensure that payments made are refunded. It will contact affected travellers as soon as all current travellers have been recalled and the data has been evaluated and transferred. Corresponding details will be communicated via the DRSF or FTI website. Further information can be found at www.drsf.reise.

(Note: A package holiday is a combination of at least two different types of travel services – transport, accommodation, vehicle rental and other tourist services – for the purpose of the same trip. For example, a combination of hotel accommodation and flight. Round trips are also considered package holidays and are therefore covered by the DRSF.)

If you have booked a package holiday, you are covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF). As part of its legal mandate, the DRSF will ensure that the payments you have made are refunded. It will contact you as soon as all current travellers have been recalled and the data has been evaluated and transferred.

Corresponding details will be communicated via the DRSF or FTI website. Further information is available at www.drsf.reise.

(Note: A package holiday is a combination of at least two different types of travel services – transport, accommodation, vehicle rental and other tourist services – for the purpose of the same trip. For example, a combination of hotel accommodation and flight. Round trips are also considered package holidays and are therefore covered by the DRSF.)

Unfortunately, individual services are not covered by the statutory insurance cover for package holidays and are therefore not covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF).

Have you made a car hire or motorhome booking via the DriveFTI, Cars & Camper or Meeting Point Rent-a-Car brands? Unfortunately, individual services are not covered by the statutory cover for package holidays and are therefore not covered by the German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF). 

Hotel costs from 4 June 2024 until your departure will be covered by the DRSF. Declarations of costs have already been sent to you directly and to the new incoming agencies/external organizers.

The German Travel Security Fund (“Deutscher Reisesicherungsfonds” – DRSF) is responsible for all holidays sold by companies that were covered by the DRSF. The nationality of the travellers is irrelevant: package tours booked with the companies FTI Touristik GmbH and BigXtra Touristik GmbH, for which an insurance contract existed with the DRSF and for which a travel insurance certificate is available, are covered. This does not apply to holidays sold via FTI Voyages SAS or FTI Schweiz AG. The respective local insurer/insurers are responsible in this case. You can find more detailed information in the separate FAQs on our FTI GROUP website.

Please contact the DRSF Call Centre directly, which has been expanded with additional staff due to the high volume of calls. The DRSF Call Centre can be reached around the clock on +49 (0)30 78954770.